RETURN AND REFUND POLICY

Last Updated September 6, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging along with the Return Merchandise Authorization number, then mail your return to the following address:

DDC Wheels
Attn: Returns
3765 Barron Way
Reno, NV 89511
United States of America

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

PLEASE NOTE:

• Refunds will be returned only to the original form of payment.
• DDC Wheels does not offer store credit or gift cards on any/all returns.
• Note: A RMA (Return Merchandise Number) must be given to you by a customer service representative from DDC Wheels before returning any/all exchanges.
• All returned product(s) must be new in the box, un-mounted (no exceptions) and returned in the original packaging.
• For all returns, you will be responsible for return shipping. All original and return shipping costs are non-refundable unless the product(s) was shipped incorrectly. You may use a shipper of your choice to return your product(s). We highly recommend that you insure the packages with the shipper and retain tracking numbers of your return for your records.
• No refunds will be given on product(s) returned 60 days after the original purchase date.
• If you are returning an item after the initial 30 days, but within 60 days after the original date of purchase, you may exchange the product(s) for a similar item(s) of equal or greater value (in which you are responsible for the difference in cost). All product(s) must be new in the box, un-mounted (no exceptions) and returned in the original packaging. Original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly.
• Please contact the DDC Wheels customer service team at (888) 332-2580 to approve your return. If your return is approved, you will receive an RMA (Return Merchandise Authorization) number that must accompany all product(s) being returned on the shipping labels.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

1-888-332-2580
[email protected]