DDC Wheels Est 2019 T-Shirt
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DDC Wheels Est 2019 T-Shirt

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$24.99
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SHIPPING INFO, CANCELING ORDERS AND RETURNS PROCEDURES
We make every effort to process your order quickly, so that you can enjoy your new set of DDC
Wheels.
SHIPPING INFORMATION:
Business days are considered Monday through Friday excluding holidays. Please note the
shipping times are estimates, not guaranteed delivery times. Shipping delays can and do
occur occasionally that are not within the control of DDC Wheels. When you place your order
to ship, orders must be received by 12:00PM PST, to ship the same day. If your order is placed
after 12:00PM PST, will require an additional business day for processing. If you have chosen
to expedite a shipment, the order must be received by 10:00AM PST, to process the same day.
Expedited orders placed after 10:00AM PST will require an additional business day for
processing. Both ground and expedited shipments exclude weekends and holidays. All
ground and expedited ‘Delivery by” dates are estimates and not guaranteed. All services are
provided by the LTL freight company of DDC Wheels choice, or UPS. Shipping services and
rates are subject to change without prior notice. LTL truck freight and UPS expedited options
may not be available in all states.
SHIPPING HOLIDAYS:
DDC Wheels, LTL truck freight companies and UPS will not be shipping or delivering on the
following holidays. Please note shipping will begin the following business day. New Year’s
Day | Easter | Memorial Day | Independence Day | Labor Day | Thanksgiving | Christmas | New
Year’s Eve
BACK ORDERS AND SHIPMENT TRACKING:
Some orders may not be shippable when placed, back-ordered items will ship when they are
available. Contact DDC Wheels customer service department for updates on your order (888)
332-2580. As soon as your order is shipped out you will receive an email notifying you that
your package is en route. In this email we will include the tracking number to track the
delivery with the LTL freight company or UPS. Please allow an estimated 1-7 business days for
your order to arrive based on your location and method of shipping choice for your order.

WHERE WE SHIP:
We ship all orders from DDCWheels.com FREE to commercial street addresses (sorry no P.O.
Boxes) in the lower 48-States LTL truck freight. Sorry, we do not ship to Puerto Rico, Guam,
Mexico, U.S. Virgin Islands or Military APO/FPO addresses. If you order from an authorized
dealer, they may ship outside of the 48 contiguous United States. If you order from an
authorized dealer, we can ship where they request on their purchase orders. Check with your
DDC Wheels authorized dealer on their address policies for shipping. ALASKA AND HAWAII: All
shipments to Alaska or Hawaii will be shipped via UPS ground and will incur shipping charges
based on weight & dimensions, plus insured value of the package. If that happens, we’ll
inform you of the new shipping charge before processing your order. Due to the distance,
shipments will take a minimum 5 business days to arrive. Look for a shipment tracking
number via email when your order has been processed.
PROMOTIONAL AND SPONSORED PRODUCTS:
Promotional shipping (e.g., free shipping is only applied to orders shipped within the 48
contiguous United States and does not apply to Alaska or Hawaii.
UNDELIVERABLE FEES:
LTL freight companies & UPS will make an attempt to deliver your package(s) to provided
address, and after the amount of days set by their company the shipment will be returned to
our warehouse and a refund will be processed for the product(s) purchased, less a 15%
undeliverable fee. DDC Wheels has no control over the amount of attempts the carrier makes
to deliver any order we process. The 15% fee will go towards the return shipping, re-boxing of
product(s), and any additional paperwork involved to process the return.
HOW TO CANCEL AN ORDER:
If you are looking to cancel an order that was recently placed, please contact us immediately
at (888) 332-2580 Monday through Friday between the hours of 8:00AM – 5:00PM PST and one
of our customer service representatives will be able to assist you. If you need to contact us
outside of our regular business hours, you may contact us via email at sales@ddcwheels.com.
Once an order has been placed, there is a very short time frame where we are actually able to
cancel, so we can’t guarantee that we will be able to cancel your order. Should cancellation
not be possible, you can refuse delivery of the product(s), and a refund less a 15% fee will be
issued upon the receipt of your order. If you have received the order, and would like to return
for a full refund, please contact us for an RMA (Returns Merchandise Authorization) and
returns instructions. Utilizing this method will require you to arrange the return shipping and
pay for the return shipping costs.

OUR RETURN POLICY:
We want to be sure you’re happy with your DDC Wheels products as we are. If you’re not 100%
satisfied with your purchase, you can return it for a full refund within 30 days. For products
purchased from an authorized dealer, their return policy applies – please contact them
directly for more information.
INS AND OUT OF THE DDC WHEELS RETURN POLICY:
You can return your product(s) purchased from DDCWheels.com up to 30 days after the
purchase date for a full refund. Refunds will be retuned only to the original form of payment.
DDC Wheels does not offer store credit or gift cards on any/all returns. DDC Wheels does not
accept returns on product(s) outside of DDCWheels.com. For exchanges, please return your
product(s) purchased for a full refund and replace an order for the correct product(s). Note:
an RMA (Returns Merchandise Number) must be given to you by a customer service
representative from DDC Wheels before returning any/all exchanges. Exchanges for items
purchased outside of DDCWheels.com will not be accepted. All returned product(s) must be
new in the box, un-mounted (no exceptions) and returned in the original packaging. For all
returns, you will be responsible for return shipping. All original and return shipping costs are
non-refundable unless the products(s) was shipped incorrectly. You may use a shipper of your
choice to return your products(s). We highly recommend that you ensure the packages with
the shipper and retain tracking numbers of your return for your records. If you’re returning an
item after the initial 30 days but within 60 days after the original date of purchase, you may
exchange the product(s) for another DDC Wheels item of equal or greater value (in which you

are responsible for the difference in cost). All products(s) must be new in the box, un-
mounted (no exceptions) and returned in the original packaging. Original and return shipping

costs are non-refundable unless the merchandise was shipped incorrectly. No refunds will be
given on product(s) returned 60 days after the original purchase date. Please contact DDC
Wheels customer service team at (888) 332-2580 to approve your return. If your return is
approved, you will receive an RMA (Return Merchandise Number) that must accompany all
product(s) being returned on the shipping labels. This return policy only applies to products
purchased directly from DDCWheels.com via phone or website (no exceptions).