Monday – Friday 8AM to 5PM PST. You can contact us for all your DDC Wheels needs by calling us at 888.332.2580 or email us at sales@ddcwheels.com. We can also be reached through our different social media platforms. You can message us on the different platforms with your questions anytime, and we always do our best to respond in a timely manner.

You can purchase your wheels two different ways (1) from DDC Wheels direct. (2) Through an Authorized Dealer. Some of our dealers are able to install your wheels and some are online only dealers that will ship your new DDC Wheels directly to you.

If you have a question or need to change something on your order, you can contact us at 888.332.2580 or email us at sales@ddcwheels.com. If you have ordered your DDC Wheels through an Authorized Dealer, you will need to contact them direct for details on your order.

If you have purchased your wheels directly from DDC Wheels, once your order has processed and shipped, your tracking number will be emailed to you. If your order has not processed, you can call us at 888.332.2580 or email us at sales@ddcwheels.com for an update. If you ordered your new DDC Wheels from an Authorized Dealer, you will need to contact that dealer direct for tracking information.

Simply contact our team at 888.332.2580 or email us at sales@ddcwheels.com. You can also download the dealer application in our footer.

We only recommend the use of a mild detergent soap like Dove® and water to clean your DDC Wheels. It is important to NOT attempt to clean your wheels until they have properly cooled. Do not use any types of wheel cleaner on your DDC Wheels, as this will void your finish warranty on all finished wheel. We do recommend applying a polish like Mothers Polish® non-abrasive liquid wax to the finish on your wheels regularly, to help protect the polished finish on your wheels. If you have additional questions about the care of your DDC Wheels, simply call us at 888.332.2580 or email us at sales@ddcwheels.com.

All DDC Wheels are purposely designed to fit Dually trucks that are stock height, and also those equipped with a leveling kit, or a lift kit. Please contact our offices for additional information regarding the right fit for your vehicle. You can also pick a DDC Wheels package on our website by make/model and there are plenty of pictures of the different year ranges of your dually truck for comparison. This will illustrate the estimated stance your vehicle would have with the more popular tires sizes available to you.

All finished wheels have a premium automotive quality liquid paint and an automotive quality clear-coat applied to them. Our Polished finish is a raw aluminum finish and does not have a clear-coat applied.

Yes, we will powder coat your wheels. Contact our sales team for pricing 888.332.2580 or email us at sales@ddcwheels.com.

Yes, all DDC Wheel are TPMS compatible.

All front wheels are rated at 3,500 lbs. per wheel and the rear wheels 3,000 lbs. per, for a combined 19,000 total across both axles.

When you order a set of DDC Wheels, we include center caps with the wheels & lug nuts with every package.

All DDC Wheels should be properly torqued after installation, including after an additional 100-miles of driving on your new DDC Wheels. For more information on the proper torque specs for your vehicle, please refer to SEMA’s WTC (Wheel and Tire Council) lug nut torque spec information.

We attend many of the larger motorsports events in the Nation. For a full list of events to catch DDC Wheels at, you will find them on our website DDCWheels.com or on our Social Media platforms. If you need additional information about an event we are going to be at, please contact us at 888.332.2580 or sales@ddcwheels.com.

We offer different levels of sponsorship for vehicle builders. If you have additional questions about a sponsorship for your vehicle, please contact us today at 888.332.2580 or email us at sales@ddcwheels.com.

PRIVACY NOTICE
Last updated January 01, 2020
Thank you for choosing to be part of our community at Dually Design Co. (“Company”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. f you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at sales@ddcwheels.com.
When you visit our website https://ddcwheels.com (the “Website”), use our mobile application, use our Facebook application, as the case may be (the “App”) and more generally, use any of our services (the “Services”, which include the Website and App), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. n this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. f there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

 

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website and App), as well as, any related services, sales, marketing or events.

 

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services. We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill
business obligations.

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms
of our contract.

• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law,
governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including
in response to public authorities to meet national security or law enforcement requirements).

• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding
potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or
as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company
assets, financing, or acquisition of all or a portion of our business to another company.
• Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Place
API). To find out more about Google’s Privacy Policy, please refer to this link.
• Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.

In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about
how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

In Short: If you choose to register or log in to our services using a social media account, we may have access to certain information about you.
Our Services offers you the ability to register and login using your third-party social media account details (like your Facebook or Twitter logins).

In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in. If you are accessing our Services from outside, please be aware that your information may be transferred to, stored,
and processed by us in our facilities and by those third parties with whom we may share your personal information (see “WILL YOUR
INFORMATION BE SHARED WITH ANYONE?” above), in and other countries.
If you are a resident in the European Economic Area (EEA) or United Kingdom (UK), then these countries may not necessarily have data
protection laws or other similar laws as comprehensive as those in your country. We will however take all necessary measures to protect your
personal information in accordance with this privacy notice and applicable law.

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by
law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention
period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your
personal information for longer than .
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or,
if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your
personal information and isolate it from any further processing until deletion is possible.

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

 

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However. Despite our safeguards and efforts to secure your Information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect. Access. Steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information. To and from our Services is at your own risk. You should only access the Services within a secure environment.

In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you have questions or comments about your privacy rights, you may email us at ryan@ddcwheels.com

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt-out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:

 

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

If you have questions or comments about this notice, you may e-mail us at sales@ddcwheels.com or by post to:

Dually Design Co.

96 Laura Louise Lane Unit 01
Bozeman, MT 59718
United States

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@ddcwheels.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@ddcwheels.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.